Quality Management Systems ISO 9001


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The ISO 9001 standard specifies the general requirements for the development, implementation and improvement of business operation in order to meet customer requirements. The ISO 9001 standard can be applied by any organization that wants to improve its operation, regardless of size or field of application, and is the most prevalent worldwide management standard.

The globally recognised EN ISO 9001 standard represents a process and system-oriented approach to quality management and continuous improvement.

The EN ISO 9001 standard makes it possible for all kinds of oraganisation to institute a management system that is specifically suited to its needs and circumstances.

Quality management systems gives the basic conditions for customer and product demands, providing process performance and effectiveness with an emphasis on constant improvement.

The EN ISO 9001 standard defines the requirements for quality management systems and serves by supporting the setup of an internal process-oriented management system, with the objective of satisfying customer demands as well as statutory and official requirements, increasing customer satisfaction, and instituting and establishing a process of constant improvement.

Thanks to being process-oriented and committed to constant improvement, a working quality management system contributes towards increasing customer satisfaction and improving competitiveness and cost effectiveness

Standard ISO 9001 implementation in the daily business practice of an organization emphasizes also the importance of:
  • The customer is confident that the supplied product and/or service confirms to the specification agreed between the Customer & Organization & complies to the statutory & regulatory requirements.
  • By efficient operations & increased productivity the cost is reduced of the product / service.
  • Continual improvement in Customer & interested parties satisfaction ( Social environment )
  • Trying for continuous increase of the customers’ and interested parties’ (employees, shareholders, social environment) satisfaction, concerning their expressed and future needs.
  • Implementing all the appropriate actions towards continual improvement in all the applied activities of the company.
  • Creating a competitive advantage and attracting new customers and investors in the international markets.
  • Optimizing the performance of the Organization results combined with the necessary resources in order to keep its competitiveness globally